Return Policy
At Onpssive, your satisfaction matters to us. We want you to feel confident and comfortable with every purchase.
That's why we offer a 30-Day Easy Returns Policy, with free return shipping for eligible returns.
Customers do not need to pay return shipping fees for eligible returns.
1. 30-Day Return Window
You may request a return within 30 days of receiving your order.
If you are not completely satisfied with your purchase, simply contact our customer service team to begin the return process.
2. Return Conditions
To be eligible for a return, items should meet the following conditions:
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Items must be unworn, unused, and unwashed.
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Original tags and packaging should be included whenever possible.
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Items must be in their original condition.
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Proof of purchase or order information must be provided.
Items that are damaged, worn, washed, or altered after delivery may not qualify for a return unless required by applicable law.
3. Free Return Shipping
We want to make returns as easy as possible.
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Customers do not need to pay return shipping fees for eligible returns.
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We will provide return instructions and applicable return shipping arrangements after your request is approved.
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Please contact us before sending any items back.
4. How to Request a Return
Follow these simple steps:
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Email us at [email protected].
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Include your order number and the item(s) you wish to return.
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Briefly explain the reason for your return.
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Our customer service team will provide return instructions.
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Send the item(s) according to the instructions provided.
5. Refunds
Once we receive and inspect your returned item(s), we will notify you about the status of your refund.
Approved refunds will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process and post the refund.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.
Please include your order number and clear photos of the issue so that we can review your request and help resolve the problem.
7. Exchanges
If you would like a different size, color, or style, please contact our customer service team.
We will assist you with the available options.
8. Contact Us
For all return and refund inquiries:
Email: [email protected]
Phone: +1 830-702-5044
Onpssive – 30-Day Easy Returns. Your Satisfaction Matters!