Privacy Policy

PRIVACY POLICY

At Onpssive, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with our services.

1. Information We Collect

When you visit or shop on our website, we may collect the following types of information:

Personal Information: Your name, email address, phone number, billing address, and shipping address.

Order Information: Products purchased, order details, transaction information, and payment status.

Device Information: IP address, browser type, device information, and website usage data.

Communication Information: Information you provide when contacting our customer service team.

Payment card details are generally processed by third-party payment providers. We do not intentionally store full payment card information on our own systems.

2. How We Use Your Information

We may use your personal information to:

Process and fulfill your orders.
Arrange shipping and delivery.
Provide order confirmations and tracking updates.
Respond to customer service requests.
Process returns, exchanges, and refunds.
Improve our website, products, and shopping experience.
Detect and prevent fraudulent or unauthorized activities.
Comply with applicable legal obligations.

3. Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted third-party service providers when necessary to operate our business, including:

Payment processing providers.
Shipping and delivery companies.
Website hosting and e-commerce service providers.
Customer support and communication providers.
Analytics and security service providers.

These providers may only use your information as necessary to perform their services or as otherwise permitted by law.

We may also disclose information when required by law or to protect our legal rights.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

These technologies may help us:

Remember your shopping cart and preferences.
Understand how visitors use our website.
Improve website performance.
Provide relevant shopping experiences.

You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

5. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer service, legal compliance, and business recordkeeping.

7. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of certain personal information.
Object to or restrict certain data processing activities.
Withdraw consent where processing is based on consent.
Opt out of certain marketing communications.

To exercise applicable privacy rights, please contact us using the information below.

8. Marketing Communications

If you choose to receive promotional emails from us, we may send you updates about new arrivals, special offers, and other brand news.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails.

Transactional emails relating to your orders may still be sent when necessary.

9. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13 without appropriate parental consent.

If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

10. International Visitors

As a global fashion store, we may serve customers from different countries.

Your personal information may be processed or transferred to countries outside your country of residence, subject to applicable data protection laws and safeguards where required.